KYC & AML Policy
Every Sable Vermogrove account is verified before it can be funded or used for withdrawals. This page explains what we check, which documents we accept, how long it takes and what is expected of you.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
In practice, KYC at Sable Vermogrove means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.
What we do not do
We do not request your online banking credentials, complete card PIN, or device access permissions. Team members will never ask for these. Any communication requesting them is not authentic and should be reported using the abuse reporting mechanism.
What "anti-money laundering" means
Anti-money laundering (AML) is the set of internal controls a financial service uses to prevent its platform from being used to move the proceeds of crime, to finance illegal activity, or to disguise the true origin of funds.
AML procedures extend beyond single identity verification. They include account risk assessment, sanctions and PEP screening, monitoring of atypical transaction patterns, documentation retention, internal handling of flagged transactions, and mandatory reporting to relevant authorities where law applies.
When AML requirements and customer requests are at odds, AML requirements prevail. This may result in transaction postponement, a demand for further documentation, or account restrictions pending resolution.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.
- 03
Keeping the platform clean
Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.
- 04
Faster payouts later
An account confirmed at registration does not require additional verification at withdrawal, avoiding delays when they are most inconvenient.
Which documents are accepted
We ask for up to three categories of document. Files should be colour images or PDFs, fully in frame, unedited, with all four corners and all text legible.
1. Identity document
An official document bearing your photograph, legal name, date of birth, identification number and validity period. Standard options include a passport, national ID card, or photographic driving licence. The document must be current and not lapsed.
2. Proof of address
A current document, typically from the past several months, bearing your name and the residential address registered with your account. Standard documents include utility bills, financial statements, tax correspondence, municipal notifications, or public agency communications. Commercial mailbox addresses and third-party addresses are excluded.
3. Proof of payment method
Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.
Formats and file size
Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.
The verification steps
- 01
Register
Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.
- 02
Confirm contact details
Authenticate your email address and, if applicable, your mobile number. This validates that these communication methods are yours.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Upload a recent qualifying document in your name at the address on file.
- 05
Confirm the payment method
Furnish identification for the payment method used for account funding and withdrawal transactions.
- 06
Screening and review
Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.
- 07
Confirmation
You receive a notification once the account status changes. The current status is always visible in the verification area of your account.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Completion time varies based on submission volume, document quality, and whether further verification checks are needed. The expected review period for your account and document status updates are accessible in your account dashboard - use this published timeline as the reference point, disregarding other estimates.
- Legible, thorough, unmodified documents are processed more rapidly.
- Applications received outside regular working hours are processed starting the next business day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
A rejection is usually a document problem, not a judgement about you. In most cases you can simply re-upload and the account is approved on the second attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Re-shoot in daylight, flat on a dark surface, all four corners visible. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Modify your registered account information, or supply evidence of a legitimate name change. |
| Proof of address too old or not in your name | Supply a current acceptable document delivered to your address of record. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| File edited, cropped to hide data, or a screenshot of a screen | Submit an unmodified original image or PDF. |
| Residence in an excluded jurisdiction | The account cannot be created; consult our licensing information for further details. |
If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.
Ongoing transaction monitoring
Verification is not a one-time event. Accounts and transactions are monitored for as long as the relationship lasts.
What is monitored
Payment habits, funding source adjustments, payment method modifications, jurisdiction or contact information changes, transactions inconsistent with your application profile, and activities identified through our verification systems.
What can happen as a result
- A request for refreshed documents or an explanation of the source of funds.
- A temporary hold on a specific transaction while it is reviewed.
- Alteration of limits shown in your account.
- Account suspension or termination mandated by applicable regulations.
Records
Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. Under specific legal circumstances, disclosure of report filings to clients is prohibited.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Keep one account only, and keep your credentials private.
- Address document inquiries within the specified timeframe.
- Tell us promptly if you change country of residence, legal name or payment method.
- Report any suspected unauthorised access to your account immediately.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
If anything on this page is unclear, or you want to know the exact status of your own verification, ask us before uploading again.
Who reviews my documents?
A certified compliance professional. Data is maintained on secure infrastructure with restricted access limited to authorized personnel conducting the verification.
Can I start before I am verified?
You can register and explore the account, but funding, trading and withdrawals depend on the verification status published in your account.
Do I have to verify again later?
Possibly. Documents expire, addresses change and periodic refresh is a normal part of AML compliance. We will contact you if a refresh is needed.
How do I contact the compliance team?
Use the contact route on our contact page and reference "KYC" or "verification" in your inquiry, including your account email. Do not transmit document files via unsecured methods - use the secure upload feature in your account instead.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
The support team can specify which document was not accepted and the reason.
- Review the verification section of your account initially.
- Next, reach out to support using your registered email account.